SURRENDERING YOUR PET

Raystede takes into its care and re-homes over 1000 animals every year, with dedicated and experienced staff we can help them to find a new home and a new start.    

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Think you may need to re-home your pet?

If you are thinking about finding a new home for your pet it is a good idea to speak to someone for advice intially; there are many reasons why an animals behaviour may change e.g. age, environment, health, lifestyle change. There are many cases where an adjustment in the care, routine or training can have positive results, you may wish to consider getting some advice and guidance about your pet by contacting an approved behaviourist, speaking to your vet or researching your pets behaviour. However, we understand that sometimes unforseen circumstances mean you are unable to continue to care for your pet and that the most difficult decision has to be made. 

If you decide that you do need to rehome your pet, please contact us as soon as the decision is made. We regulally have a waiting list of pets needing to be placed with us and we are not always able to help straight away.   

The first step

The first step is to either telephone or visit the centre to speak to our Rehoming Team. We will take some details about your pet, discuss your need to surrender and advise you about our re-homing process. All parties need to be confident that our environment would be the best place for your pet, so please be completely honest when telling us about your pet and their behaviour. Sometimes we will not be able to accept a pet into our care but we may be able to offer advice on what other options you may be able to look into and explore.

Surrendering your pet

Once we have agreed that we are able to accept your pet and that we have a space available, we will book you an appointment with our Rehoming Team. During the appointment you will be asked to complete our paperwork and we will ask lots of questions all about your pet. The more detail you can give us the better as this helps us be as sure as we can that your pets new home is the most suitable one possible. We would like to recieve copies of your pets vaccination card and a health history from your vet, we also encourage you bring along some of your pets personal belongings to help them settle.

Wherever possible we ask that you make a donation to Raystede when surrendering your pet, this helps towards the costs of your pets care during their stay with us. Raystede runs entirely on donations and recieves no funding at all, your contribution means we can continue to help as many animals as possible into the future.    

Our commitment

We are committed to giving all animals at Raystede the best possible standards of care and welfare that we are able to, our animal care staff are experienced teams who are dedicated to the pets in their care. Even after an animal leaves us for its new home, we are always around to support the new owner, however far down the line, and we can be contacted for advice and guidance at any stage in the pets lifetime.      

 

If you need to surrender your pet please visit the centre or telephone 01825 880468 to speak to our Rehoming Team. We are open seven days a week between 10am and 4pm.

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