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News 25.09.20

Find out more about our Customer Services Team!

They're at the centre of everything that happens at Raystede and they need volunteers. Can you help?

Mia Sampietro Manages our Customer Services Team, she loves meeting all the animals and different people that visit us but she's always looking for friendly volunteers, she describes what it's like being front of house. Could you spare some time to join the team?

There are no two days alike working on Customer Services/Visitor Information at Raystede. We are a very small team of four, plus some wonderful volunteers, more of the volunteers later. We operate seven days a week, 362 days a year. As one of the Managers of the department I thrive on the variety and the numerous ways that we help the visitors but mostly the way we are instrumental in helping the many animals that find their way to Raystede.

When people first visit, they will often head straight to Customer Services, the team are always on hand to help guide visitors around the site, giving them a map and explaining the many events we have happening throughout the year. I find it so rewarding to tell visitors about Raystede, we are all so proud of what we achieve here!

Customer Services is also the first place to come if you are thinking about adopting an animal from Raystede. Be that a dog, cat, small animal or a chicken. The team will explain the simple adoption process and guide you through it step by step before you take the very exciting decision to apply to adopt. We will give you the appropriate form to fill in before you meet the animal care staff who will continue your journey to finding your new friend.

The team are also proud of our Pet Goods store. Here you can buy everything that you need for your pet from food to toys to accessories. We sell both bought in goods and donated goods. We are so grateful to our supporters that donate unwanted pet goods to us as we can pass them on to the appropriate animal section or they benefit our customers by selling to them at a fantastic price. All the money raised from selling goods in the shop goes towards helping even more animals. If you have an animal and want to help Raystede you can do so by buying from us, we have food, bedding, treats, the list is endless.

If you have any unwanted pet goods, please do bring them along for us to either give to the animals here if they have a need for them or for resale to our customers.

As I mentioned earlier, we do have some wonderful volunteers who come and help us on Customer Services, however we are always on the lookout for animal loving, friendly individuals who would like to join our small team. Customer Services do such a pivotal job for Raystede, you will be at the centre of all the action and get to know everything there is to know about our wonderful charity that helps hundreds of animals each and every year.

Please take a look at the link below where there is a full description of the volunteer role, or alternatively you can always just pop in and have a chat us and find out all about it straight from the horse’s mouth!

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