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  2. Frequently Asked Questions
News Advice & Tips 26.09.20

Frequently Asked Questions

We are always happy to answer any questions you may have...

Visitor Information is your first stop whenever you visit Raystede. Our friendly Customer Services team will answer any questions you may have, whether it’s about adopting a pet, giving up a pet or having a day out and finding your way around.

I’m thinking of Adopting an animal. What is the process?

Answer: First of all we advise you meet us at Visitor Information. The Centre is open from 10am to 4pm but we suggest you arrive by 2pm to allow enough time for your visit. Our Customer Service Team will guide you through the Re-homing process and ask you to complete an Application to Adopt. We will then refer you to our experienced Animal Care Teams who will be able to advise you on suitability and availability of any of the animals you are interested in. We ask that you are ready to adopt at the point you register with us and don’t have any holidays coming up as we have many other animals waiting to come into us to be re-homed as soon as a space becomes available. We always match an animal to their home.

I’m not adopting or giving up an animal but I’m thinking of visiting the centre what is there for me to see and do?

We are open between 10am and 4pm each day, but if you’re an early-bird, why not join us for a delicious breakfast in our Café from 8.30am and collect a free map from Visitor Information. We are a working rescue centre so our team of animal care staff will be going about their normal day to day animal care routines when you visit. At weekends we have animal talks and fun educational activities throughout the school holidays. There is a play are and picnic area, you can also visit the Raystede Charity Shop, Pet Goods Shop and enjoy our on-site Café. We have two lakes that are home to many breeds of wildfowl, extensive aviaries, tortoises and terrapins (March to September), goats, sheep, alpacas horses, donkeys, small animals and a rabbitry.

Can I bring my dog to Raystede?

Yes well behaved dogs are welcome on site including the Café and Shops. We ask that they are kept on a short lead throughout your visit. There are a few animal/bird areas including an area around the lake where you can’t bring your dog but these are clearly marked. There is a dog walk around the edge of the Centre marked with a green paw print.

Are there any facilities for businesses on site?

Our Meeting Place venue is available for hire throughout the year – whether that’s to bring a group of business delegates or to run an animal care course or family lunch party. Catering facilities can be provided. Ask at Visitor Information or see our website for further details and hire rates. We are always pleased to talk to corporate partners about our ‘Helping Hands’ days where people take a day out of their regular jobs to come and help us with various tasks around the Centre.

What are the admission charges to visit Raystede?

As a working rescue centre where animal welfare is our priority, we do not charge but we are very grateful for a donation. There is no set amount although we suggest around £5 per adult. Raystede receives no government funding and we rely entirely on your generosity. If you are a UK tax-payer and can Gift aid your donation please register at Visitor Information.

Do you accept donated items?

We are always grateful for donations of new and used pet goods at Visitor Information including unopened food, pet beds, pet blankets, pet toys and accessories. We cannot use human bedding like duvets and pillows.

If you have any further queries please call Customer Services on:

01825 840 252

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