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  2. Privacy Policy

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  2. Privacy Policy

At Raystede, we're committed to keeping your personal information safe. 

Our commitment to you

These policies explain how and why we collect, use and store any details you share with us. We know that this is a long, detailed are of the website and if you have any questions or you would like help understanding it, please contact us and we will help you. You can speak to or email Charlotte Roch, dataprotection@raystede.org or write to us at: Raystede Centre for Animal Welfare | The Broyle | Ringmer | BN8 5AJ

Your support is critical in helping us achieve our mission to give animals a second chance in life and we want to be able to contact you with updates, news and occasional requests for financial support so that we can continue to do our vital work

Our commitment to keeping your personal information safe means we will never give away or sell your details to other organisations to use for their own purposes. All data you share with us will only be used as explained in this privacy policy.    

These policies will be reviewed twice a year and updated as necessary when regulations change. We will advise you when this happens through our website, by email and in our magazine.  

As well as our commitment to you to keep your details safe, you are also protected by the law. This law says that we can only use your personal information if we have a lawful reason to do so. If you give us your data, the lawful reasons we can use it to contact you are:

1. To fulfill a contract we have with you

2. When we have a legal obligation

3. When it is in our legitimate interest to do so. 

Legitimate interest is when we have a business reason to use your information: for example, when Raystede provides a service to you, we will use your information in order to deliver that service effectively. However, even then we must take into consideration what is right for you. When we rely on our legitimate interest we will tell you.

4. When you consent to it. 

This is usually for emails related to fundraising and promoting the charity and we will ask you specifically if you agree to us contacting you. The information which follows lists all the ways that we may use your personal information and which of the reasons  we rely on to do so.

Individual policies

The following policies detail the reasons why Raystede asks you to share your personal information, how the data is used, how long we store it, the legal basis for using your data and the ways in which you can ask for this information to be changed or removed. Simply look select the reason below depending on how you have shared data with us. Remember you may have shared your data with us for a number of different purposes.

How to get a copy of your personal information 

You can ask to see the personal information we hold about you by contacting us; there is no charge for this and we will reply to you within 30 days. If you make repeated requests to see this information we can charge you an administration fee.

Letting us know if your information is incorrect 

You have the right to question any information we have about you that you think is wrong. Please contact us to let us know the problems.

If you do not want us to use your personal information for profiling or research purposes 

You have the right to ask us not to use your data for any research or profiling we may wish to do in order to improve the services that we provide at Raystede. Please contact us to let us know that you do not wish us to use your data in this way.

How to withdraw your consent

In certain circumstances, we may ask for your consent to communicate with you, usually about promoting the charity or fundraising. If you have told us you want to receive such communications and by which media – email, phone and/or post – you can change your mind at any time. Please contact us to let us know what you want to change or to withdraw consent.

What if you want us to stop using your personal information?

You have the right to ask us to change how we use your information or to stop using it altogether. This is known as your right to be forgotten. If you want to object to how we use your data, ask us to delete it, or restrict how we use it, please contact us. 

How to complain

Please let us know if you are unhappy with how we have used your personal information.  You also have the right to complain to the Information Commissioner's Office. Details can be found on their website https://ico.org.uk/concerns/.     

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Payment portals

Where a third party payment portal is used, for example, PayPal, Just Giving, or Stripe (when you make a donation on our website), the data you share will be subject to that provider's data privacy policy. When information is passed on to Raystede, that information will be subject to our privacy policy as detailed in this document.

How we use cookies

Cookies are used by nearly all websites to improve your experience when you visit. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful. A cookie in no way gives us access to your computer or any information about you, other than data about how you use our website.

You can choose to accept or decline cookies.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. 

You should exercise caution and look at the privacy statement applicable to the website in question.

Further information

If you would like further detail on data protection legislation please visit:

  • The Data Protection Act 1998 www.legislation.gov.ukpga/1998/29/contents this governs data protection until 25th May 2018 at which time it is superseded by the European Union General Data Protection Regulation. 
  • Information Commissioner’s Office (ICO)  www.ico.org.uk The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. 
  • General Data Protection Regulation www.eugdpr.org is a resource to educate the public about the main elements of the General Data Protection Regulation (GDPR)

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